Posted on

WooCommerce: Disable Tracking if Order Failed @ Thank You Page

The “woocommerce_thankyouhook fires on the Thank You page once an order is placed. Most tracking functions like Google Analytics, affiliate commission plugins and other WooCommerce extensions rely on “woocommerce_thankyou” to run their code.

Problem is – “woocommerce_thankyou” is ALSO called if an order fails (i.e. payment did not go through). Now, unless the plugin is smart enough in its own functions to exclude failed orders, which doesn’t happen often I’m afraid, we need to find a way NOT to run “woocommerce_thankyou” if an order fails. Case study: a client uses a third party affiliate plugin, this plugin hooks into “woocommerce_thankyou“, but they don’t want to calculate conversions when an order fails.

So here you go!

The default Thank You page in WooCommerce

PHP Snippet: Disable “woocommerce_thankyou” Action if WooCommerce Order = Failed


/**
 * @snippet       Remove "woocommerce_thankyou" Action if Order Fails - WooCommerce
 * @how-to        Watch tutorial @ https://businessbloomer.com/?p=19055
 * @sourcecode    https://businessbloomer.com/?p=81201
 * @author        Rodolfo Melogli
 * @compatible    WooCommerce 3.5
 */ 

add_action( 'wp_head', 'bbloomer_tracking_exclude_failed_orders' );

function bbloomer_tracking_exclude_failed_orders( $order_id ) {
	global $wp;
	// ONLY RUN ON THANK YOU PAGE
	if ( ! is_wc_endpoint_url( 'order-received' ) ) return; 
	// GET ORDER ID FROM URL
	$order_id = absint( $wp->query_vars['order-received'] );
	$order = wc_get_order( $order_id );
	if ( $order->has_status( 'failed' ) ) {
		// DISABLE ANY FUNCTION HOOKED TO "woocommerce_thankyou"
		remove_all_actions( 'woocommerce_thankyou' );
	}
}

Where to add this code?

You can place PHP snippets at the bottom of your child theme functions.php file (before "?>" if you have it). CSS, on the other hand, goes in your child theme style.css file. Make sure you know what you are doing when editing such delicate files - if you need more guidance, please take a look at my free WooCommerce Customization video tutorial.

Does this snippet still work?

Please let me know in the comments if everything worked as expected. I would be happy to revise the snippet if you report otherwise (please provide screenshots). I have tested this code with Storefront theme, the WooCommerce version listed above and a WordPress-friendly hosting on PHP 7.

If you think this code saved you time & money, please join other Business Bloomer supporters and avail of 365 days of WooCommerce benefits. Thank you in advance :)

Need Help with WooCommerce?

Check out these free videos, tutorials and tips!

  • how-to-edit-woocommerce-with-php-snippets
  • woocommerce-hooks-add_action-list-visual
  • woocommerce-customize-single-product-page-PHP
  • woocommerce-customize-shop-page-PHP
  • woocommerce-advanced-customization
  • how-to-edit-woocommerce-cart
  • woocommerce-customize-checkout-page-PHP
  • woocommerce-email-customization
  • woocommerce-conditional-logic

Rodolfo Melogli

Author, WooCommerce expert, WordCamp speaker and Internet marketer, Rodolfo Melogli has worked as a WooCommerce freelancer since 2011. He helps entrepreneurs and developers overcome their WooCommerce nightmares :) Rodolfo is the organiser of WordCamp Dublin, the Dublin WooCommerce Meetup, the Dublin Ecommerce Meetup and the Dublin WordPress Meetup. He enjoys interacting with people, travelling and chasing tennis & soccer balls. Of course, he loves pizza too.

Questions? Feedback? Support? Leave your Comment Now!
If you're writing code, please wrap it between: [php] code_here [/php]

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.